THE SOUND IS COMING OUT OF A DIFFERENT DEVICE. WHAT CAN I DO?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

MY DEVICE IS CONNECTED PROPERLY, BUT I CAN'T HEAR ANYTHING

If you're confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

IS THERE A RECOMMENDED INTERNET BROWSER?

We recommend you use Chrome and disable all pop up blockers and ad blockers as they might interfere with the session broadcasting. Please be aware that the site will not work on Internet Explorer or Safari. However it will work on:

Windows 7 and above, running Chrome, Firefox or Edge.

MacOS 10.9 or later, running Chrome and Firefox.

iPhone 5S or later, running iOS 11 and up

Android 4.0 or later, running Chrome

Internet connection - Broadband wired or wireless - 3G or 4G/LTE

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